Acceptance of terms
These Terms of Service ("Terms") govern your access to and use of the Recount mobile application ("App", "Service"), provided by Reframable ("we", "us", "our"). Reframable is based in Singapore. By signing in or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.
When you first sign in, and again when these Terms change, the App asks you to accept them and to confirm that you are at least 16 years old. We keep a record of which version you accepted and when.
Eligibility
You must be at least 16 years old to create an account. By using the Service you represent that you meet this requirement and, if you are under the age of majority in your jurisdiction, that a parent or guardian has reviewed and agreed to these Terms on your behalf.
Your account
You sign in with your Apple or Google account. We never see or store a password for the Service; keeping your device and your Apple or Google account secure is your responsibility. You are responsible for the accuracy of the profile information you provide and for any activity that occurs under your account. Notify us promptly if you suspect unauthorized use.
You can permanently delete your account and associated data at any time from Settings → Delete account, or by contacting us at the email below.
Your content
You retain ownership of the journal entries, photos, locations, People, and other content you create in the App ("User Content"). Your content is stored on your device first and backed up to our servers so it can be restored and kept in sync. You can export all of it at any time from Settings → Export journal. By sharing an entry with your companions, or tagging a companion in an entry, you grant us a limited, non-exclusive license to host, store, and display that entry, its photos, and the comments and reactions on it to the people who can see it, solely to operate and provide the Service. The same applies to the comments and reactions you leave and to your profile photo.
You are solely responsible for your User Content and for having the rights necessary to post it. Do not post content that is unlawful, infringing, harassing, hateful, sexually explicit involving minors, or that violates another person’s privacy or rights.
People and companions
The App lets you keep a private list of People — the friends and family you tag in entries. This list is stored privately in your account and is never shown to other users. A companion is someone you are connected to through your Reframable account: you send a request with the share code, link or QR code they give you, they accept it, and either of you can remove the other at any time. Companions belong to your Reframable account, so they are the same in every Reframable app you use.
Every entry is private unless you choose to share it. An entry you share with companions appears in their Companions tab, where they can react to it and comment on it. Tagging a companion in an entry you started makes it a shared POV: the POV is added to their calendar as their own view, which they can write in, change, or delete to leave the POV. Each person in a POV sees the views of the members who are their companions. A POV can include up to 20 people. If you change the date of a plan you started, the views others haven’t edited move with it; if you delete a plan before it starts, it is cancelled for everyone.
You agree not to use companions, tagging, comments, reactions or profile photos to harass, impersonate, or abuse other users. We may remove content (including comments and profile photos), restrict features, or suspend or terminate accounts that violate these Terms, at our discretion and without prior notice. To report abusive content, a comment or a user, use the in-app report or block options where available, or contact us at the email below. Blocking a user ends the companionship and all sharing between you, in every Reframable app.
Recount Pro
The App is free to use. Logging what you did (including entries dated in the future to plan ahead), chapters, People, backup and sync across your devices, companions, comments and reactions, shared POVs and exporting your journal are free for everyone and stay free.
Recount Pro is an optional auto-renewing subscription, monthly or yearly, that adds more photos per entry and your full Journey history. The yearly plan may include a free trial, which starts only when you choose it. The price, billing period and renewal terms are shown in the App before you subscribe, and Apple handles the purchase. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period; you can manage or cancel them in your App Store account settings, and refunds are handled by Apple under its terms. A Pro subscription can be shared with up to five family members through Apple Family Sharing.
If Pro ends, nothing you made is deleted: your entries keep every photo and stay editable, but you can’t add photos beyond the free limit, and Journey shows the last three months again. Deleting your account doesn’t cancel a subscription; cancel it in your App Store settings first.
Notifications
If you allow notifications, we send them for companion requests, POVs you are tagged in, changes to shared plans, and comments and reactions on your entries. You can turn each kind off in Settings → Notifications or in your device Settings. Everything also appears in the App’s Activity list.
Permissions
Certain features request access to device capabilities, such as your photo library, camera, and location, so you can attach photos and tag where an entry happened. These permissions are optional and can be managed at any time in your device Settings; declining them may limit related features.
Intellectual property
The Service, including its design, features, and branding, is owned by us or our licensors and is protected by intellectual property laws. Except for your User Content, you may not copy, modify, distribute, or create derivative works from the Service without our prior written consent.
Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, misuse the Service, or if required by law. Upon deletion, your User Content is removed in accordance with our Privacy Policy.
Disclaimers and limitation of liability
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including loss of data or content.
Changes to these terms
We may update these Terms from time to time. If we make material changes, we will notify you in the App or by other reasonable means before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Governing law
These Terms are governed by the laws of Singapore. Any dispute arising from them or from the Service is subject to the exclusive jurisdiction of the courts of Singapore, except where the law of your country of residence gives you rights that can't be waived.
Contact us
If you have questions about these Terms, contact us at [email protected].