Overview
This Privacy Policy explains what information Reframable ("we", "us", "our") collects through the Recount app, how we use it, and the choices you have. Reframable is based in Singapore and handles personal data under Singapore’s Personal Data Protection Act 2012 (PDPA). By using the App, you agree to the collection and use of information as described here.
Information we collect
Sign-in information: when you sign in with Apple or Google we receive your name, your email address (or an Apple private relay address if you choose to hide your email), and a provider account identifier. We never receive or store a password.
Content you provide: journal entries (including entries dated in the future), photos, notes, chapters, and the People you add to your private list (their name and optional email address).
Profile and companions: your name, username, an optional bio and an optional profile photo, the companions you are connected to, companion requests, the people you block, and reports you make about other users.
Comments and reactions: the comments and reactions you leave on entries you can see, and those others leave on yours.
Purchase information: if you subscribe to Recount Pro, Apple sends us a signed record of the subscription (product, dates and status) so we can apply it to your account. We never receive your payment details.
Location data: if you grant permission, the location you attach to an entry when tagging where it happened. You can deny or revoke this permission at any time in device Settings.
Sync data: a copy of your entries (including whether each is shared with companions), chapters, and People is stored on our servers so your journal can be restored and kept in sync across your devices.
Diagnostic data: the App and iOS version, and counts of changes that failed to save on your device (never their content), used to keep the App reliable. We don’t collect crash logs ourselves; Apple may share crash reports with us if you allow it in your iPhone settings.
Notification data: if you allow notifications, a device token from Apple so we can send them, and the notification settings you choose. The token is deleted when you sign out or delete your account.
How we use your information
To provide, maintain, and improve the App’s features, such as your calendar, map, and chapter views.
To keep your journal backed up and in sync across your devices.
To deliver companion requests, shared entries, shared POVs, comments and reactions between you and your companions, and to tell you about them in the App and, if you allow it, by notification.
To communicate with you about your account, respond to support requests, and send important service notices.
To detect, investigate, and prevent fraud, abuse, or violations of our Terms of Service.
Sharing your information
Your journal is private by default, and the People list you keep is visible only to you. Only what you choose to share is shared, as described under Companions below. You can make an entry private again, leave a shared POV, remove a companion or block someone at any time to stop further sharing. We do not sell your personal information.
We may share information with service providers who help us operate the App (for example, hosting, cloud storage for photos and backups, email delivery for support and safety reports, Apple’s notification service, and sign-in providers), under confidentiality obligations, and only to the extent necessary to provide the Service.
We may disclose information if required by law, to protect the rights and safety of our users, or in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
Companions
An entry you share with companions — its title, dates, type, the place name you gave it (never its map coordinates), its note, photos, workout or run details, and your name, username and profile photo — is shown to your companions in their Companions tab, together with your Companions profile (your name, bio and photo, and your shared entries and upcoming shared plans). Your chapters and the People you tagged are never shown.
When you tag a companion in an entry you started, that POV — your view of it and your username — is shared with the people in that POV who are your companions, and their views are shared with you. Members of a POV who aren’t each other’s companions don’t see each other’s views.
Comments and reactions on an entry are shown to everyone who can see that entry, with the name and photo of the person who left them. Your profile photo is shown to your companions, and to anyone you give your share code to when they open your invite.
Your profile, companions, companion requests and blocks belong to your Reframable account and are shared across the Reframable apps you use; your entries stay in the app you made them in.
Deleting a comment removes it for everyone. Removing a companion or blocking someone stops their seeing your shared entries, and hides the comments and reactions between you. Deleting your account removes your profile, photo, companions, comments and reactions.
Data retention and deletion
We retain your account information and content for as long as your account is active. You can permanently delete your account and all associated content at any time from Settings → Delete account; if you signed in with Apple, deletion also ends Recount’s access to your Apple ID. Deletion removes your data from our active systems and from this device; residual copies may persist in backups for up to 30 days before being purged.
Your choices and rights
You can edit your profile and photo from Settings → Profile, manage People and companions from Settings → People, make any entry private, export your journal from Settings → Export journal, choose your notifications, block users, and revoke device permissions at any time. Depending on your location, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
Children’s privacy
The App is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us so we can remove it.
Security
We use reasonable technical and organizational measures to protect your information, including encrypted transport for data sent between the App and our servers. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
International transfers
Your information may be processed and stored in countries other than your own. Where required, we take steps to ensure an adequate level of protection for information transferred internationally.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you in the App or by other reasonable means before the changes take effect.
Contact us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact our Data Protection Officer at [email protected]. We answer requests within 30 days.
If a data breach is likely to cause you significant harm, we will tell you and Singapore’s Personal Data Protection Commission as the law requires.